Home - Excellence Consultancy Services

Your business runs on Excel, WhatsApp,
and one person’s memory. It doesn’t have to.

ECS helps Indian growing businesses run Sales, Service, Support, and Operations on Systems That Actually Get Used.

CRM, Automation, AI, and Cloud — implemented by a team that stays involved after go-live. 15+ years across India.

You Know Something Needs to Change. We’ve Helped 100+ Businesses Figure out What, and How.

Share what you’re Facing See How We Work

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CLIENT NETWORK

100+

Trusted businesses and teams supported through practical technology solutions.

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WHY WORK WITH ECS

Big enough to build. Small enough that you know who’s handling your account.

Practical technology solutions designed around how your team actually works.

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15+ Years

of deep implementation experience across growing enterprises.

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100+ Clients

successfully deployed and managed across diverse industries in India.

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Implementation-Led

Expert guidance right from initial scoping down to final go-live.

✓

With You Always

Continuous support and optimizations long after your system goes live.

What we solve

Leads Slip through. Follow-ups Depend on Memory.

Enquiries come from calls, WhatsApp, Exhibitions, Dealers, and your website. TargetCRM brings them into One System — Every Lead has an Owner, every Follow-up has a date.

Explore TargetCRM

Service complaints live in WhatsApp. AMC renewals leak.

EngiFlow360 was Built for Machinery and Engineering Businesses. Inquiry to Quotation to Installation, Service, AMC, Spares, and Installed Machine History — One System.

Explore Engiflow360

Your team spends hours on work a system should do.

Approvals Stuck in Email. Data Re-Entered Three Times. We Automate these Workflows with Make.com, Integrations, and Process Design — so your People do the Work that needs People

See Automation

Data is everywhere. Answers are nowhere

Reports assembled by Hand, always Stale. We Build Dashboards your Management actually Opens — Plus Practical AI: Lead Scoring, Ticket Classification, and Management Summaries.

See BI and AI

Your systems don’t talk to each other

CRM here, Accounts there, Files Everywhere. We Connect them on AWS at Cloud — One Setup, Properly Integrated, Properly Maintained

See Cloud Integration

Ready to
Replace Friction
with Flow?

Explore solution

WHY WORK WITH ECS

No Pitch First. Process First

1. Understand

We Start with a Working Session, not a Sales Call. You walk us through how your Business Runs Today. We map where time and Revenue Leak.

2. Recommend

We suggest the Right System for your Size and Stage. Sometimes it’s Smaller than you Expected. We’d rather you Start Right than Start Big.

3. Implement

Setup, Data Migration, Training, Go-live. For Standard CRM Workflows, Teams go Live in around 30 Days when Scope, Users, and Data are Ready.

4. Stay involved

Replace with the Distinct outcome of this Step.

What We See Every Week In Indian Businesses.

None of these are technology problems. They are “where is the data and who owns it” problems. That is what we fix.

Service Complaints Disappear Into WhatsApp.

A Service Team with dozens of open Complaints Sitting in WhatsApp Groups. The Sales Team didn’t know a Single one Existed. Both Teams Sell to the same Customers.

AMC Renewals Depend On One Spreadsheet.

An AMC Renewal List Maintained in one Google Sheet, by One Person. That Person Resigned. Nobody knew which Renewals were Due Next Quarter.

A CRM Gets Abandoned Before It Becomes Useful.

A CRM bought with Good Intentions, abandoned in Week Three. Not because the Software was bad — because nobody set it up Around how the Team Actually Works.

None Of These Are Technology Problems. They Are “Where Is The Data And Who Owns It” Problems. That Is What We Fix.

Industries

MACHINERY AND ENGINEERING

AMC Renewals, Service Tickets, Dealer Coordi-nation, Installed base. Our Deepest Expertise.

MANUFACTURING

Lead Tracking, Quotation Follow-up, Dispatch Coordination, Management Dashboards.

PHARMA AND AGRI-CHEMICAL

Field Teams, Distributor Management, Order Follow-ups, Compliance-Ready Records.

B2B SERVICES & CONSULTING

Pipeline Discipline, Proposal Tracking, Client Servicing, Recurring Engagements.

who we are

We Build Systems
Around how your
Business actually Works.

15+ years building CRM and Business Automation for Indian growing Businesses. Based in Ahmedabad, working with 100+ Clients Across Machinery, Manufacturing, Pharma, Fintech, Consulting, and B2B Services.

A Focused, hands-on Team that Stays Involved After Go-Live.

More about ECS

ECS YOUR
GROWTH PARTNER

Sales Leads · Opportunities
Revenue

Service Support · Tickets
Customer Happiness

Operations Processes · Teams
Productivity

CRM

Automation

Cloud

FAQ HUB

STILL HAVE QUESTIONS?

Talk to the people building it.

How long does implementation take?

Most standard CRM implementations can go live in around 30 days when scope, users, data, and decisions are ready. Larger integrations and advanced automation can take longer.

Can we keep our existing systems?

We review the tools you already use before recommending changes. Integrations and any migration are scoped around your workflow and the capabilities of those systems.

What should we prepare for a working session?

Bring the business problem you want to discuss. Walk us through how leads, follow-ups, service requests or reporting work today.

What happens after go-live?

Go-live is the start of the relationship. We stay involved with questions, adoption, workflow improvements, and practical changes that come after the system is being used every day.

What kind of ROI can we expect?

ROI depends on the workflow we improve. We focus on measurable outcomes such as faster follow-up, better visibility, fewer manual tasks, cleaner data, and stronger renewal or conversion processes.

what our client says

It was a wonderful experience to work with the team of Excellence consultancy so far. The target CRM is very simple to use, user-friendly for all our users and customized to fit our requirements. The way an excellence consultancy team provide a service is very unique and quick.

Kaushil Patel – Asst. Manager Service & Spare

APOLLO INFFRATECH PVT LTD

Excellence Consultancy Services (targetCRM) has been a professional, energetic, and reliable partner for all our CRM needs over the past 5 years — always quick to support us with regular work, new requirements, and technical questions. I highly recommend their dynamic leadership and team to anyone seeking CRM solutions. Thanks to Priya, Vishal, Vivek, Chinmay, and Dhyey — wishing the ECS team continued success ahead!

Amit Suthar – IT & Systems Manager

GALAXY SIVTEK PRIVATE LIMITED

We use the Timesheets and Incident Management modules from your CRM and are very happy with the support received. The team clearly understands the system’s functionality and technical limitations, and always guides us in the right direction for our business requirements — across phone, email, and development work.Overall, a very professional experience. Wishing you all the best!

Yogest Raut – Sr. Manager – PMO

Cocoon IT Services Pvt. Ltd.

Target CRM has made it easy to organise, manage, and sort customer leads, accounts, and sales — a great piece of software integrated with Hifield since 2014. Their data management system helps us track leads sent out and those who’ve shown interest in our products or services. TargetCRM has consistently supported our organisational needs and customised the software to work better for our team’s day-to-day needs.

Karan Darak – Director

Hifield-AG Chem India Pvt. Limited

Our experience with Target CRM is good, we are happy with the support and services provided by Excellence Consultancy Services towards smooth functioning of Target CRM.

Raj Roy – Director

Schnell India Machinery Pvt Ltd.

It was a great pleasure to work with Excellence consultancy Service. The team was professional and handled everything perfectly and gave us good support. The TargetCrm was cost efficient and once I started using it, I realized a streamlined process and much better organization. I can now focus my attention on the vital parts of my business and not worry about the small, day-to-day issues.

Manoj Goswami – IT Head

THE SANDESH LIMITED

Get started

Running your business on Excel and WhatsApp?

Share what you’re facing. A 20-minute working session — we’ll show you what we’d fix first.

Book a Free Working Session

Your business runs on Excel, WhatsApp, and one person’s memory. It doesn’t have to.