Replace Friction
with Flow
We build CRM, AI, Cloud, and Automation systems around how your team actually works. CRM, Automation, AI, and Cloud — implemented by a team that stays involved after go-live. 15+ years across India.
You Know Something Needs to Change. We’ve Helped 100+ Businesses
Figure out What, and How.
Big enough to build. Small enough that you know who’s handling your account.
Practical technology solutions designed around how your team actually works.
of Deep Implementation Experience
across growing enterprises.
Succeessfully Deployed
and managed across diverse industries in India.
Expert guidance
right from initial scoping down to final go-live.
Continuous Support
and optimizations long after your system goes live.
We Build Systems
Around how your
Business actually Works.
15+ years building CRM and Business Automation for Indian growing Businesses. Based in Ahmedabad, working with 100+ Clients Across Machinery, Manufacturing, Pharma, Fintech, Consulting, and B2B Services.
A Focused, hands-on Team that Stays Involved After Go-Live.
More about ECSGROWTH PARTNER
Revenue
Customer Happiness
Productivity
What We See Every Week In Indian Businesses.
These aren’t technology problems. They’re “where is the data and who owns it” problems.
That’s what ECS fixes.
Service on WhatsApp.
Renewals on a spreadsheet.
Both leak.
“We had 40 open complaints in three WhatsApp groups. The sales team didn’t know a single one existed.”
The cloud migration
happened. Nobody told
the team how to use it.
“We moved everything to the cloud six months ago. The team still saves files on their desktop.”
AI was bought
as a product. It never
became a workflow.
“We bought an AI dashboard. Six months later, nobody opens it. The MD still asks for reports manually.”
Three systems.
Zero integration.
Data entered thrice.
“Same order goes into the CRM, then Tally, then a WhatsApp update. One mistake and all three are wrong.”
Reports exist.
Decisions don’t come
from them.
“We have five dashboards. The MD still asks me to send a WhatsApp summary every Monday morning.”
The follow-ups happen.
Just not on time, and not
by the right person.
“Our best leads go cold because nobody followed up on day three. It’s not laziness — there’s just no system for it.”
Industry Verticals We Serve
We don’t start from scratch. We’ve worked in your industry before.
MACHINERY AND ENGINEERING
AMC Renewals, Service Tickets, Dealer Coordi-nation, Installed base. Our Deepest Expertise.
MANUFACTURING
Lead Tracking, Quotation Follow-up, Dispatch Coordination, Management Dashboards.
PHARMA AND AGRI-CHEMICAL
Field Teams, Distributor Management, Order Follow-ups, Compliance-Ready Records.
B2B SERVICES & CONSULTING
Pipeline Discipline, Proposal Tracking, Client Servicing, Recurring Engagements.
FROM THE TEAMS WE WORK WITH
Not what we say about ourselves. What they say after go-live.
Kaushil Patel
APOLLO INFFRATECH PVT LTD
“ECS has been a professional, energetic, and reliable CRM partner for over 10 years — always quick to support us with regular work, new requirements, and technical questions. I highly recommend their team to anyone seeking CRM solutions.”
Amit Suthar
GALAXY SIVTEK PRIVATE LIMITED
“The team understands the system deeply — and always guides us in the right direction for our requirements, across phone, email, and development. Very professional throughout.”
Yogest Raut
Cocoon IT Services Pvt. Ltd.
TargetCRM keeps our leads, accounts, and sales organised in one place. They’ve consistently customised the software to fit how our team actually works — and we’ve been with them since 2014
Karan Darak
Hifield-AG Chem India Pvt. Limited
Our experience with Target CRM is good, we are happy with the support and services provided by Excellence Consultancy Services towards smooth functioning of Target CRM.
Raj Roy
Schnell India Machinery Pvt Ltd.
“Working with Excellence Consultancy Services was a great experience. The team was professional and supportive throughout. TargetCRM is cost-efficient, and once I started using it, I had a streamlined process and much better organisation — I can now focus on the vital parts of my business.”
Manoj Goswami
THE SANDESH LIMITED
FAQ HUB
Most standard CRM implementations can go live in around 30 days when scope, users, data, and decisions are ready. Larger integrations and advanced automation can take longer.
We review the tools you already use before recommending changes. Integrations and any migration are scoped around your workflow and the capabilities of those systems.
Bring the business problem you want to discuss. Walk us through how leads, follow-ups, service requests or reporting work today.
Go-live is the start of the relationship. We stay involved with questions, adoption, workflow improvements, and practical changes that come after the system is being used every day.
ROI depends on the workflow we improve. We focus on measurable outcomes such as faster follow-up, better visibility, fewer manual tasks, cleaner data, and stronger renewal or conversion processes.
Get started
Running your business on Excel and WhatsApp?
Share what you’re facing. A 20-minute working session — we’ll show you what we’d fix first.