This Privacy Policy explains how Excellence Consultancy Services (“ECS”, “we”, “our”, “us”) collects, uses, stores, and protects your personal data when you use this website.
What personal data we collect
Data you give us directly
- Your name, company name, phone number, and email address when you submit a form on this site, for example, booking a working session or requesting a demo.
- Anything you write in open-text form fields, such as a description of your business situation.
- Information you share with us afterwards by phone, email, or WhatsApp in connection with your enquiry.
Data collected automatically
- Basic usage data through cookies and analytics — pages visited, time on page, approximate location (city level), device and browser type.
- Server logs — IP address, date and time of access, referring page.
We do not knowingly collect personal data from anyone under 18. This website and our services are directed at businesses.
Why we collect it
| Purpose | What it means |
|---|---|
| Responding to your enquiry | Calling or emailing you back when you submit a form; preparing for and holding a working session or demo. |
| Providing our services | Scoping, proposals, implementation, and support if you become a client. |
| Improving this website | Aggregated analytics — which pages are useful, where visitors drop off. |
| Communication you have agreed to | Follow-ups related to your enquiry; occasional relevant updates only if you have consented. |
| Legal compliance | Record-keeping and disclosures required under Indian law. |
We collect personal data only for these stated purposes and only to the extent needed for them. We do not sell your personal data to anyone.
Consent
When you submit a form on this site, you consent to ECS processing the data in that form to respond to your enquiry and for the purposes stated above.
You may withdraw your consent at any time by contacting us at the details in Section 9. Withdrawing consent does not affect processing already carried out.
Where we rely on your consent for optional communication, such as updates or newsletters, you can opt out at any time using the unsubscribe link or by contacting us.
Where data is stored and how it is protected
Personal data is stored on secure cloud infrastructure. We apply reasonable security safeguards including encrypted connections (SSL/TLS), access controls limiting data to team members who need it, and login protections on our systems.
No method of transmission or storage is completely secure, but we take the protection of your data seriously and review our safeguards regularly.
In the event of a personal data breach that affects you, we will notify you and the Data Protection Board of India as required under the DPDP Act and its Rules.
How long we keep data
We keep enquiry data for as long as needed to respond to and follow up on your enquiry.
If you become a client, data is retained for the duration of our engagement and for the period required by Indian law afterwards, for example, for accounting and tax records.
If you do not become a client, we retain enquiry records for a reasonable period — [24 months — confirm] — after our last interaction, after which they are deleted or anonymised.
You can request earlier erasure at any time.
Your rights
Under the DPDP Act, you have the right to:
- Access a summary of the personal data we hold about you and how it is processed.
- Correct or update inaccurate or incomplete data.
- Erasure of your personal data, where it is no longer needed for the purpose it was collected.
- Withdraw consent at any time.
- Grievance redressal — raise a complaint with us, and if unresolved, with the Data Protection Board of India.
- Nominate another person to exercise these rights on your behalf.
To exercise any of these rights, contact us at the details below. We respond to requests within the timelines prescribed under the DPDP Act and Rules.
Contact and grievance officer
For any question, request, or complaint about your personal data:
We acknowledge grievances promptly and aim to resolve them within the timelines under the DPDP Act and Rules.
Changes to this policy
We may update this Privacy Policy from time to time — for example, when the law changes or our processing changes.
The “last updated” date at the top reflects the current version. Material changes will be highlighted on this page.
Governing law
This Privacy Policy is governed by the laws of India. Courts at Ahmedabad, Gujarat have jurisdiction over disputes arising from it.